Communication is Key. Once we determine a service or repair is needed our office property manager will contact you by email and telephone. Estimate of repairs can be sent to you by fax, email or over the phone. Once we have your approval we resolve the issue. We never charge for any unaccounted services. All repairs are invoiced and sent to you by email for your accounting purposes and ACH from your rental account or card on file. We are available to discuss your concerns daily.